Welcome to our NEW support portal! We are now SonicWall, with a dedicated support site. Learn more.

Partner Support

Self Service Tools
Knowledge Base
My SonicWall
Product Support
Professional Services
Software Downloads
Technical Documentation
Training and Certification
Video Tutorials
Support Essentials
Getting Started
License Agreement
Support Guide

SonicWall Support will empower your company with exceptional resources that enable you to find solutions to problems quickly, efficiently, and independently.

The partner section has been designed to provide our partners with the resources and self-service tools to get the best possible service from SonicWall Support. Here you will find:

  • Support Policy: Best practices for engaging SonicWall Support
  • Product Support Enablement: Technical enablement material developed by SonicWall Support Teams which will assist you solving problems

Prior to creating a Service Request, visit the Knowledge Base to determine if your issue has a known resolution.

Knowledge Base

  • Knowledge Articles – Engineer generated solution articles with title, creation date, customer ranking and relevance
  • Release Notes and Guides – Installation and user guides with specialized information for your product
  • Video Tutorials – A collection of how-to and training videos to guide you through common and complex tasks


Contacting Support to Log a Service Request

If you are unable to find a solution in the Knowledge base, you can create a service request through the Service Request tool.

Additionally, you should familiarize yourself with the support enablement material available on the enablement tab for troubleshooting, best practices, and
pre-requisites for contacting support.

It is assumed our partners are skilled and knowledgeable in the products you are seeking support for and have completed relevant technical training.

Download this handy Quick Start Training and Certifications Guide. This easy-to-use reference tool contains all the network security solution classes to enable you to enhance your product knowledge and close more deals. In addition, get your copy of the Technical Training Registration Guide that offers an overview of how to participate in the various classes.

The SonicWall Support partner program is planned to launch later in 2016.