Welcome to our NEW support portal! We are now SonicWall, with a dedicated support site. Learn more.

Support Services

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Knowledge Base
My SonicWall
Product Support
Professional Services
Software Downloads
Technical Documentation
Training and Certification
Video Tutorials
Support Essentials
Getting Started
License Agreement
Support Guide

With SonicWall support and professional services, you’ll gain superior long-term value from your network security investment. Choose from the below comprehensive support and service plans that best suit your organization’s needs.


Get convenient support to keep your business humming along smoothly:

Technical Support

  • 8x5 - Monday through Friday, 8 a.m. to 5 p.m. for non-critical environments (according to local time zone)
  • 7x24 - Around the clock support, including weekends and holidays, for business-critical environments

Value-Add Support

  • Customer Success Manager - provides enterprise environments with a dedicated Customer Success Manager (CSM). Your CSM acts on your behalf as a trusted advisor who works with your staff to help minimize unplanned downtime, optimize IT processes, provide operational reports to drive efficiencies and is your single point of accountability for a seamless support experience.
  • Designated Support Engineer (DSE) - provides a named engineering resource to support your enterprise account. Your DSE will know and understand your environment, policies and IT objectives to bring you fast technical resolution when you need support.

Need support assistance? Contact us.


Need help determining the best security solution for your business, as well as setting it up within your existing infrastructure? Let us take care of it. With Global Professional Services, you get a single point of contact for all your deployment and integration needs.

You'll receive services tailored to your unique environment and assistance with:

  • Planning: Scoping and understanding your security requirements.
  • Implementation/Deployment: Assessing and deploying your solution.
  • Knowledge transfer: Using, managing and maintaining your device.
  • Migration: Minimizing disruption and ensuring business continuity.
Our Remote Implementation Service is a professional service offering that can be purchased with SonicWall hardware and is designed to assist the customer with configuration and installation by a certified partner. In most cases, the implementation process is approximately 10 business days.

For full details, view this brochure or send us an email today for more information, quotes or pricing.